FAQ

Repair Simply takes each and every complaint very gravely. Each complaint is thoroughly investigated by our Customer Relationships Manager, and if still unresolved then by our senior management team. Contact us on 0800 710 1071 or email at support@repairsimply.co.uk if you have a complaint.

Our fixed price appliance repair fee is an assemblage arrangement which repair the call out cost, assessment, labour charges & parts (if required), complete examination, a professional security check and VAT. With us there are no hidden costs, you pay the price we quote.

We have been working with an extensive newtwork of engineers for the past 15 years, which has provided us with a mass of collected data from appliance repairs. We work out an average cost required to repair an applaince based on the appliance type and its manufacturer and this permits us to come up with a fixed price for our Customers.

We have a network of very highly skilled engineers that specialize in applaince repairs and are highly qualified to repair your home and kitchen appliances that include oven, washing machine, cookers,dishwasher and fridge freezerto name a few. As per our surveys we have successfully repaired more than 1 million kitchen appliances to date.

No. Our service plan doesn’t come under FCA’s remit. We are not constrained to follow the FCA regulations or take FCA exams as, it is a Repair service and maintenance only.

The answer to this question depends on the amount of information provided to us while booking the repair. If the details provided regarding the appliance and the fault is enough to determine the course, we will try and pre-order spares.However,if the information is insufficient during the booking process or further parts are required, engineers will order the parts and reschedule the future appointments.

We have a very high FTR ratio, if the details provided at the time of booking the repair are enough, the engineers will try to pre-order spares, which in turn can result in the appliance being repaired on the very first visit. However, if the situation entails that further parts are required then the engineer will order the parts and rebook the consultation.